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EV Quotes – Privacy Policy

Last updated: January 1, 2025

EV Quotes (“we”, “us”, “our”) operates an online platform that connects homeowners with licensed electrical contractors for EV charger installation and related services. We are committed to protecting your privacy and ensuring your personal information is handled responsibly and transparently.

By using EVQuotes.ca, creating an account, submitting a quote request, or communicating with us by SMS or email, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

  • Name
  • Email address
  • Phone number (including SMS consent)
  • Address or installation location
  • Details about your EV charger project
  • Contractor business information (for electricians)
  • Payment details (processed securely by third-party processors; we do not store full credit card data)

1.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Cookies and similar tracking technologies

1.3 Communications

  • Emails, SMS messages, and notifications sent or received through our platform
  • Chat or quote request interactions between homeowners and contractors

2. How We Use Your Information

We use personal information to:

  • Facilitate the connection between homeowners and verified installers
  • Process quote requests
  • Notify contractors about new jobs in their service area
  • Notify homeowners when an installer accepts their request
  • Manage user accounts and membership plans
  • Improve platform performance and user experience
  • Provide customer support
  • Send service-related updates, reminders, and alerts
  • Comply with legal, tax, and regulatory requirements

We do not sell or rent your personal information to third parties.

3. SMS Messaging & Compliance

By providing your phone number, you consent to receiving SMS messages related to:

  • Account setup and verification
  • Quote request updates
  • Installer notifications
  • Appointment or installation updates
  • One-time alerts or reminders
  • Critical service communications

SMS Terms:

  • You may opt out at any time by replying STOP.
  • Reply HELP for assistance.
  • Message and data rates may apply depending on your carrier.
  • Message frequency varies based on platform activity (e.g., quote updates, installer notifications).
  • Your information will not be shared with third parties for marketing purposes.
  • This phone number is used for alerts only and is not monitored for incoming messages.

4. Sharing Your Information

We may share your information only in the following situations:

4.1 With Electricians/Contractors

Only when you submit a quote request. Contractors receive your project details, name, and contact information so they can respond.

4.2 With Service Providers

We use trusted third-party partners for:

  • Payment processing
  • Email delivery
  • SMS delivery
  • Hosting and security

These providers may access your information only as necessary to perform their functions.

4.3 Legal Requirements

We may disclose information if required by law, regulation, court order, or to prevent fraud, abuse, or security threats.

5. Cookies & Tracking

We use cookies and analytics tools to improve the platform, track usage, and personalize your experience. You may disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We use technical and administrative safeguards to protect your personal information, including encryption, access controls, and secure storage procedures. However, no online platform is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain user information only as long as necessary to:

  • Provide services
  • Maintain accurate business records
  • Meet legal and regulatory obligations

You may request deletion of your account at any time.

8. Your Rights (Canada)

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for non-essential communications
  • Request deletion of your data (subject to legal requirements)
  • Ask how your information is used and shared

To make a request, contact us.

9. For Contractors (Electricians)

When you join EV Quotes, your business information—such as company name, service areas, profile photos, and customer reviews—may appear publicly on the platform.

Your phone number and email are not shown publicly and are only shared with homeowners who submit a quote request to you.

10. Children’s Privacy

EV Quotes is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, you can submit a request here.